CANCELLATIONS:

Cancellations result in the loss of the $300 non-refundable deposit paid for that reservation. If a guest cancels their reservation less than 14 days before the scheduled check-in date, the total rent paid is non-refundable. Alderwood Resort does not offer refunds or date changes due to inclement weather or family, pet, or medical emergencies or illnesses. If a cancelled reservation is filled by another guest, the current year guest will receive the first choice to return the following year.

Check-in after 3pm + check out by 9am:

Alderwood Resort’s housekeeping team is only onsite on certain days; therefore, we cannot accommodate flexible check-in or check-out times unless prior arrangements have been made.
Check-In After 3:00PM: Check-in is self service with cabins unlocked. Guests in The Brick House can refer to their Welcome Email for their lock codes. 
Check-Out By 9:00AM: Follow the check-out instructions posted in the Rental Property.

For detailed policies please review the Renter Agreement sent to your email at time of booking. 

reservation Deposit:

full payment:

The total rent balance must be paid 14 days prior to the scheduled check-in date, and the total rent balance paid is then non-refundable. Reservations made fewer than 14 days before the check-in date must be paid in full when booked and the total rent paid is non-refundable. An automatic credit card payment for the remaining total rent balance will be scheduled to be made 14 days prior to the arrival date. The credit card of the deposit payment is used if a credit card was provided. Alderwood Resort will send an automated email with a payment due reminder 21 days before the scheduled check-in date.

If the automatic payment fails for any reason, it is the responsibility of the Guest to make sure that the remaining balance is paid in full, or the reservation will be canceled with no refunds of payments made (the deposit or any other money paid). All policies apply equally to payments made by credit card, check or cash and whether made via website, by phone or in person.

A $300.00 non-refundable deposit is taken at the time of the booking and will be applied to the total rent balance. Reservations made fewer than 14 days before the check-in date must be paid in full when booked and the total rent paid is non-refundable. 

security deposit:

A security deposit is required and will be automatically reserved for the reservation. The automatic reserve is conducted by putting a hold on the Guest's credit card ($300 for 2-bedroom cabins | $500 for The Lodge and The Brick House) 2 days prior to the check-in date. The credit card of the last successful payment will be used. If there are no successful credit card payments, it is the responsibility of the Guest to satisfy the Security Deposit requirement. Please review the Renter Agreement for additional details.

CLEANING FEE:

Each Alderwood Resort Property has its own cleaning fee that is applied once for each stay regardless of the number of nights booked. Housekeeping is not available, unless a guest is staying for ten or more nights and has made arrangements. 

When do you start taking reservations for next year? 

Season of Operation

Overnight occupancy is limited to a maximum of five (5) guests in 2-bedroom cabins, eight (8) guests in The Lodge, and eleven (11) guests in The Brick House. Guests are considered to be older than 2 years of age. Prior approval is needed before exceeding the occupancy for any reason. In no event shall Guests assign or sublet the Rental Property in whole or in part.

occupancy:

Alderwood's red cabins are open May to mid-October. The Brick House is open year-around. 

Reservations open one year (365 days) in advance. Our current guests have the first choice for the same property for the same dates the following year. Our rentals have high demand, so join our newsletter and our Waiting List to stay up-to-date on openings and cancellations. 

are boats provided?

Cabin Property: Yes! Cabins share a rowboats, kayaks, and canoes. All boats are stored near the lake by Beachview Cabin. You may attach an outboard motor to your rowboat (rented locally or your own). All boats must be returned to the beach area prior to your departure. 

The Brick House: Yes! Two single kayaks and a rowboat are located on the waterfront for your use. The Brick House does not have access to additional items located at our cabin property. 

Life Jackets: In accordance with Wisconsin state law, life jackets are required for each person in canoes, kayaks, and rowboats. We provide a few Type II Adult life jackets (the classic orange PFD). Please bring your own if you and/or your children plan to do water activities.

covered boat shelter:

Boats can be parked under our covered boat shelter in a first-come, first-served order. Slips are 12' by 22' and have power outlets.

closest grocery store?

The closest grocery store, Trig's Village Market, is a 15 minute drive in downtown Manitowish Waters. Snow's Market, a 20 minute drive in Mercer, is well known for their beer and liquor selection. Larger grocery stores, such as Walmart, are located in Minocqua. We recommend doing a larger grocery stop, or Walmart pick-up, in Minocqua on your way north.

water level on the Manitowish Chain of 10 Lakes:

Beginning on the end of September until ice out (end of April), the Manitowish Chain of 10 Lakes experiences a 3 to 3.5-foot water draw down. The lower water level means you may not be able to access lakes on the chain during the drawn down period, especially for boats with larger hulls. 

Are pets welcome?

Bayview and Beachview Cabins are pet-friendly in May, September, and October with a $75 Pet Fee. Pets must be approved at time of booking and pet owners must agree to the guidelines listed in our Pet Policy.

Where to launch a boat?

1) Wild Rice Lake, located at the end of Townline Road South, about 5 minutes from Alderwood. This is a free, public boat launch.
2) Greer's Pier Marina, located on Spider Lake. This launch is a fee launch.

firewood:

A complimentary supply of firewood is provided in the Wood Shed or in The Brick House garage. 

NO SMOKING!:

No smoking (of any kind), vaping, or chewing tobacco is allowed inside an Alderwood Resort property, including porches and garages. The use of illegal drugs is prohibited on any Alderwood Resort property. Guests will be charged a minimum of $200 for cleaning and deodorizing if there are any violations.

NO FIREWORKS:

Fireworks are not allowed on the property. Please refrain from being noisy, especially late at night.

 Alderwood Resort policies and pricing are subject to change without notice. Price changes will not affect existing reservations that have a paid deposit.

Changes to Policies: